If you have forgotten your password, see the I forgot my password FAQ.
For your username, you can use either your email address or your username.
Your username is the first part of your email address, eg. email@example.com would be user.
If you have forgotten your username please email firstname.lastname@example.org and we will get you your details for you.
Before you make another order, be sure to login to your account. This way your shipping details will be remembered from before.
To make another order just head to the product you wish to purchase and buy another as before.
You may have entered your email address incorrectly, login using your username and password to check your order.
Otherwise, the order may not have gone through or is being processed. Login and check your orders to see if it was completed.
If you need another copy of your order confirmation, please email email@example.com and we can send it again.
From here you can:
Changing the delivery frequency or size (if available):
1) Click on the orange button “Change Your Subscription“.
2) This will take you to the product page. Here you can update the subscription. Click the ‘Add to Cart’ button once you are happy with the change.
3) You’ll be taken to the cart page. Here you can review your change.
In the example below, we are ‘downgrading’ the raw diet subscription from a 10kg to a 5kg box. If we were changing it from a 5kg box to a 10kg box, this would then say ‘upgrade’.
Click ‘Proceed to Checkout’ once you are happy.
4) The next screen is the checkout and where you can check your address, and it will display your order details one last time. If you are happy with the change you can click the ‘Place Order’ button. Done!
Important to Know
If you are ‘upgrading’ the size of a raw diet subscription from the cheaper 5kg to a 10kg box you will need to pay at the check out stage.
If you have any problems please don’t hesitate to email firstname.lastname@example.org
Yes! If you have an active subscription, and you have run out of the product and you want to order early, you can log in to your subscription and click the ‘renew now’ link.
We will get the order notification, and we’ll send out your delivery!
This means you never have to wait until the next renewal payment date. If you renew early the next payment date will appropriately be adjusted.
if you need help please email us and we’ll update your order for you.
You will see a list of your subscriptions – Click the one you want to update the payment details on.
From here you can go to the Change payment link.
It will then take you to the below screen, if you have multiple subscriptions you have the option to tick update all.
The following screen you can enter your new credit card details.
Non-rural is $7.00. Anywhere in NZ
Rural is $12. Anywhere in NZ
Free Shipping for orders over $80.00 (non-rural only). And $5 shipping for rural orders over $80.00. Excludes our RAW frozen dog food.
For our larger RAW frozen dog food, 5kg is $10 and 10kg is $15. We ship overnight using NZ Couriers to make sure it gets to your door as fast as possible. Delivery is available in the North Island only. We are unable to deliver to rural delivery addresses.